Depozza
Contact

We're here to help.

Questions about a booking, your account or hosting? Send us a message and we'll get back within one business day.

Reply within 24hHuman team, no botsSupport in 8 languages
Support hours

Mon–Fri · 9:00–18:00 CET

Response time

Usually within 1 business day

Find us elsewhere

DMs are open on LinkedIn, Instagram and X — but email is faster.

Send a message

Tell us what's on your mind. The more context, the faster we can help.

By sending, you agree we may use your message to reply. We never share or sell it. Privacy.

Pick the fastest channel

Routing your message to the right team gets you an answer hours faster.

Renter support

Bookings, access codes, refunds and account help.

support@depozza.eu
Hosts & partnerships

Listing your space, payouts, multi-site portfolios.

hosts@depozza.eu
Press & media

Interviews, brand assets and founder quotes — within 24h.

press@depozza.eu
Legal & DPO

GDPR requests, law enforcement, compliance and insurance.

legal@depozza.eu
Urgent during a booking

On site right now and need help? Use the 24/7 line on your booking page.

What you can expect

First reply

Under 24 hours, every working day. Most messages get a human reply within 4 hours.

Resolution

90% of tickets close within 48 hours. Complex disputes get a named case manager.

Escalation

Not happy with the answer? Reply with the word escalate and a senior teammate reviews within one business day.

Where we work from

A small European team, anchored in Luxembourg, with people in three time zones.

Headquarters
Luxembourg City

2 rue de la Boucherie, L-1247 Luxembourg

Western Europe hub
Paris, France
Iberia hub
Lisbon, Portugal

Frequently asked questions

Prefer a quick call?

Hosts with five or more spaces can book a 20-minute onboarding call with our partnerships team.

Book a call Browse the help centre