Your payment is held until move-in
When you book, your first month's payment is held by Depozza via Stripe. It's only released to the host once your move-in is confirmed — so you're never paying for a space you haven't actually taken possession of.
Every host and renter is ID-verified
Before anyone can list or book a space, we verify their identity. You're always dealing with a real, checked person — not an anonymous stranger.
A security deposit backs every booking — and we mediate disputes
Every listing has a security deposit held for the length of the booking. If a dispute arises — damage, a disagreement over condition, a missed move-out — Depozza reviews the evidence from both sides and decides how the deposit and any held payment should be split. Beyond that amount, the parties settle between themselves.
Each party is responsible for their own goods and space
Depozza is not a licensed insurer, and we don't provide contents or property insurance. Renters are responsible for their own stored belongings — we recommend insuring valuable items yourself, through home contents insurance or a standalone policy — and hosts are responsible for the safety and condition of their own space.
Prohibited items are never covered
Illegal goods, hazardous materials, perishables, firearms and other prohibited items (see our Terms) may never be stored on Depozza. They fall outside the deposit, outside mediation, and outside the agreement entirely.